Soft Skills Curriculum (30 Hours)

Module 1: Introduction to Soft Skills (2 hours)

  • Understanding Soft Skills
  • Importance in Professional and Personal Life
  • Key Soft Skills Overview
  • Self-Assessment and Goal Setting

Module 2: Communication Skills (4 hours)

  • Verbal and Non-Verbal Communication
  • Active Listening
  • Effective Speaking and Presentation Skills
  • Written Communication (Emails, Reports)
  • Communication Barriers and Overcoming Them

Module 3: Interpersonal Skills (4 hours)

  • Building Relationships
  • Teamwork and Collaboration
  • Conflict Resolution
  • Emotional Intelligence
  • Networking Skills

Module 4: Time Management (3 hours)

  • Importance of Time Management
  • Setting Goals and Priorities
  • Planning and Scheduling Techniques
  • Overcoming Procrastination
  • Tools and Techniques for Time Management

Module 5: Problem-Solving and Critical Thinking (4 hours)

  • Understanding Problem-Solving
  • Steps in Problem-Solving
  • Critical Thinking Skills
  • Decision-Making Techniques
  • Creative Thinking

Module 6: Leadership Skills (3 hours)

  • Understanding Leadership
  • Leadership Styles and Theories
  • Developing Leadership Qualities
  • Motivating and Inspiring Others
  • Delegation and Empowerment

Module 7: Adaptability and Flexibility (2 hours)

  • Importance of Adaptability
  • Developing a Growth Mindset
  • Coping with Change
  • Managing Stress and Resilience
  • Adapting to Different Work Environments

Module 8: Presentation Skills (3 hours)

  • Planning and Structuring a Presentation
  • Using Visual Aids Effectively
  • Engaging Your Audience
  • Handling Questions and Feedback
  • Practice and Delivery Techniques

Module 9: Professional Etiquette (3 hours)

  • Workplace Etiquette
  • Email and Phone Etiquette
  • Meeting Etiquette
  • Dress Code and Grooming
  • Cultural Sensitivity

Module 10: Customer Service Skills (2 hours)

  • Understanding Customer Service
  • Effective Customer Communication
  • Handling Complaints and Feedback
  • Building Customer Loyalty
  • Customer Service Best Practices